At Style Addict, we are dedicated to ensuring that your shopping experience is as enjoyable and satisfying as possible. While we do not offer refunds on any of our products, we have an exchange policy in place to accommodate your needs. If for any reason you are not completely satisfied with your purchase, you can take advantage of our exchange process to find a product that better suits you.
Exchange Policy
We understand that sometimes a product may not meet your expectations, and that’s why we’ve made our exchange process simple and hassle-free.
Eligibility for Exchange
To be eligible for an exchange, the following conditions must be met:
Timeframe:
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Condition of the Item:
- The product must be unused and in its original condition as delivered.
- All original packaging, tags, and accessories must be included.
- The product should be free of any signs of use, wear, or damage to qualify for an exchange.
Same Condition:
The item must be returned in the same condition it was received to avoid any complications or delays in the exchange process.
How to Exchange an Item
If you meet the eligibility requirements, follow these steps to initiate your exchange:
Contact Us:
- Email our customer support team at contact@styleaddict.store.
- Provide your order number and details of the product you would like to exchange.
- Specify the reason for the exchange and, if applicable, the new product or size you wish to receive.
Follow Instructions:
- Once your request is received, our team will review it and respond within 24-48 hours.
- We will provide you with detailed instructions on how to return the product.
- Please note that you may need to bear the shipping costs for returning the item unless the exchange is due to a defect or incorrect product delivery.
Product Inspection:
- After we receive your returned item, our quality control team will inspect it to ensure it meets our exchange policy criteria.
- If the product passes the inspection, we will proceed with your exchange and ship the replacement item to you promptly.
Processing Time:
Exchanges are typically processed within 3-5 business days after receiving the returned item.
Exclusions
There are certain situations where we cannot accept exchanges:
- Final Sale or Clearance Items:
Products marked as “Final Sale” or “Clearance” are not eligible for exchanges. Please review your selections carefully before purchasing these items. - Damaged or Used Products:
Items that show signs of use, damage, or alteration after delivery will not qualify for exchange.
Additional Information
Shipping for Exchanges:
- Customers are responsible for shipping costs associated with returning the item, except in cases where the product was defective or the wrong item was delivered.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Product Availability:
- Exchanges are subject to the availability of the desired product. If the requested product is out of stock, our team will contact you to discuss alternative options.
Damaged or Incorrect Products:
- If you received a damaged or incorrect item, please contact us immediately.
- Provide clear photos of the product along with your order details to expedite the resolution process.
Our Commitment to You
At Style Addict, your satisfaction is our top priority. We aim to provide quality products in the categories of beauty, makeup, perfumes, watches, jewelry, undergarments, and cosmetics. If you have any questions or concerns about your purchase, don’t hesitate to reach out to our friendly customer support team.
Contact Us
For further assistance with exchanges or other inquiries, please contact us:
Email: contact@styleaddict.store
Our team is here to ensure your shopping experience with Style Addict is smooth, enjoyable, and tailored to your needs.
Thank you for choosing Style Addict!